1. Introduction
www.gottowinetour.com (the “Website” or “our Website”) is a website that allows booking wine tours in wine estates across Italy, and is published by Gotto Wine Italia Srls (“Gotto” or “We” or “Us“) a company registered in Italy under company number SI – 148489 (VAT number IT 01447330521) whose registered office is at Casato di Sotto 15, 53100 Siena, Italy.

By accessing our Website, you agree to be bound by these Terms of Use (“Terms”). If you do not agree with these Terms, you should stop using the Website immediately.

2. Eligibility

In order to use our Website you must (i) be 18 years old or older; (ii) complete the registration form (including all required information); (iii) have only one Gotto account (which must be in your real name), and (iv) not have had a previous Gotto account terminated.

We are not obliged to verify a user’s identity or age but if we consider that false information has been submitted, or in the event of a third party complaint, we may investigate a user’s account, and may suspend or terminate that account at our discretion.

3. Use

The Website is for your own, personal use only. You are not permitted to use it for any commercial purpose whatsoever or for any unauthorised or illegal purpose. You must also comply at all times with all applicable Italian laws and with any applicable international laws in your country of residence (together, “Applicable Laws”).

In addition, but without limitation, when using our Website, you agree not to:
(a) use the Website in a way which encourages illegal activity or is unlawful in any way;
(b) modify, adapt, sublicense, translate, sell, reverse engineer, decipher, decompile or otherwise disassemble any portion of the Website any software used on or for our Website, or cause others to do so, save to the extent expressly permitted by these Terms or by law; or
(c) try to gain unauthorised access to our Website or any servers, networks or computer systems connected the Website.

You agree to indemnify Us in full and on demand from and against any loss, damage, costs or expenses which We suffer or incur directly or indirectly as a result of your use of our Website otherwise than in accordance with these Terms or Applicable Laws.

4. Term and Termination
We may terminate or suspend your account at any time without notice if we believe that you have breached these Terms, or for any other reason, in our sole discretion, and we shall have no liability or responsibility to you in any manner whatsoever if we choose to do so.

5. Content

You own all of the content and personal information you provide to us or post via the Website (including messages, chat, videos, photographs, reviews, or profile text, whether publicly posted or privately transmitted), but you also grant us, our affiliates, licensees and successors an irrevocable, perpetual, non-exclusive, transferable, sub-licensable, fully paid-up, worldwide right and license to use, copy, modify, distribute, publish, and process, the content and information.

You agree to only provide information and content that: you have the right to share, does not infringe the rights of any third party, does not violate Applicable Laws, is not pornographic or which violates modesty and human dignity, and is not defamatory, insulting or of a racial or discriminatory nature. You also represent and warrant that your Gotto profile will be accurate and truthful and that you will promptly update any information provided by you that subsequently becomes inaccurate, incomplete, misleading or false.

You agree that we may access, store and use any information that you provide in accordance with the terms of the Privacy Policy.

You understand and agree that we may (but are not obliged to), review or monitor any content you post via our Website. We may delete all or part of any offending content that in our sole judgment violates these Terms or may harm our reputation.

6. Safety
Our Website provides a platform for users who wish to book wine tours in a selected number of wine estates across Italy. You are solely responsible for your interactions with people you may get in contact into during the wine tours. You understand that we do not conduct criminal background checks or screenings on our users, nor do we verify the identity of users or the statements made by them. We make no representations of warranties as to the compatibility of users, nor for their conduct, and do not take any responsibility for the conduct of any user or person you meet through using our Website.

Gotto, or any of its affiliates and the wine estates represented take no responsibility for the risks and damages from the abuse of wine drinking or any other alcoholic beverages.

7. Account Security
You are responsible for keeping your username and password confidential, and you are solely responsible for all activities that occur in connection with your username and password. You agree to immediately notify Us of any disclosure or unauthorised use of your username or password or any other breach of security at admin@gottowinetour.com.

8. Bookings
When a booking is made on our Website payment is immediately taken and a receipt is sent to the user. In the unlikely event that the winery is no longer able to accommodate you and your guests you will be notified as soon as possible, and automatically reimbursed. It is not possible to make a booking less than 24 hours ahead of the wine tour.

9. Payments
Payments are managed by Stripe, Inc.. All major credit cards are accepted. Payment in full is made once a booking request is confirmed by the winery. In case of a cancellation, a refund will be issued to the user, according to the cancellation policy detailed below.

10. Cancellation policy
Cancellation is free if made within 48 hours prior to the date of the wine tour. Clients will be charged directly on their credit card the full amount of the visit if a cancellation is made less than 48 hours prior to the date of the wine tour. Clients will also be charged the full amount in case of no show.

11. Privacy Policy
We will only use your personal information in accordance with the terms of our privacy policy. By using our Website you acknowledge and agree that you have read and accept the terms of our privacy policy and these Terms.

12. Third Party Website
Our Website may contain links to Websites operated by third parties (“Third Party Websites“). Notwithstanding any affiliate programmes via which we may monetise some of these links, we do not have any influence or control over any such Third Party Websites and, unless otherwise stated, we do not endorse, nor are we responsible for any Third Party Websites or their contents.

13. Third party advertising
We accept no responsibility for adverts contained within our Website. If you agree to purchase goods and/or services from any third party who advertises in the Website, you do so at your own risk. The advertiser is responsible for such goods and/or services and if you have any queries or complaints in relation to them, your only recourse is against the advertiser.

14. Disclaimer
Use of our Website is at your own risk. We provide the service on an “as is” basis and we do not warrant or represent that the service will be uninterrupted or error free, secure, will achieve particular results or that any defects or errors will be corrected. To the maximum extent permitted by law: (a) Gotto, its affiliates and third party partners disclaim all liability whatsoever, whether arising in contract, tort (including negligence) or otherwise in relation to the Website; and (b) all implied warranties (whether implied by statute, common law or otherwise) of satisfactory quality, merchantability, availability, fitness for a particular purpose or non-infringement are hereby excluded. In addition, we accept no responsibility for any problems or technical failure of the Website or the internet or for any damage or injury to users or their equipment as a result of or relating to their use of the Website.

You acknowledge and agree that we, our affiliates and third party partners shall have no liability in contract, tort (including, without limitation, negligence), under statute or otherwise, as a result of or in connection with the Website, for any: (i) special, indirect or consequential loss; (ii) loss of profits; or (iii) loss of goodwill or reputation.

15. General
These Terms (as amended from time to time) constitute the entire agreement between you and Us concerning your use of the Website.

We may update these Terms from time to time. If we do so, the updated version will be effective immediately. You are responsible for regularly reviewing these Terms so that you are aware of any changes to them and you will be bound by the new policy upon your continued use of the Website. No other variation to these Terms shall be effective unless in writing and signed by an authorised representative on our behalf.

These Terms shall be governed by and construed in accordance with Italian law and you agree to submit any dispute which may arise out of, under or in connection with this Agreement to the exclusive jurisdiction of the Italian Courts.

If any of these Terms is held by any court of competent jurisdiction to be illegal, invalid or unenforceable in whole or part under any Applicable Laws, such term (or part thereof, as applicable) will, to the extent it is severable from the remaining terms, be deemed omitted from the Terms Contract and will not affect the legality, validity or enforceability of the remaining terms.

No failure or delay by us to exercise any right or remedy will be construed as a waiver of that right or remedy. No waiver by us of any breach of these Terms by you will be considered as a waiver of a preceding or subsequent breach.

16. Contact Us
You can contact the Gotto team at hello@gottowinetour.com.